As the situation may change over time, we may issue further updates in due course.

We recognise that there are questions around animal transmission of Coronavirus Covid19.

The World Organisation for Animal Health states that “There is no evidence that companion animals, such as dogs, play a role in the spread of this human disease or that they become sick.”

If you are diagnosed with Covid-19, the Centers for Disease Control and Prevention (CDC) recommends that you restrict contact with your pets as a precautionary animal health measure, until more information is known about the virus. If you must care for your pet while sick, it is recommended that you wash your hands before and after any interaction with your pet and wear a facemask, just as a precaution.

In the very unlikely event that your pet shows clinical signs, please do not bring it in to the practice; please ring us for further advice. Visit our “Contact us” page for all our contact details.

We are delighted to announce a new SignVideo service for our deaf clients who use British Sign Language (BSL).

The free SignVideo service for deaf clients who use British Sign Language (BSL) works using video calls connected to fully qualified BSL interpreters and enables deaf clients to communicate through SignVideo either by calling the practice from home or when they attend the practice with their pet, for consultations, to pick up food, medication or for advice etc.

A client will need their own smartphone, computer or device with video and sound and their own data to use the service. The service is accessed by clicking on the SignVideo practice link from the practice contact us page on the website or using the SignVideo app.

You don’t need to go to the Healthy Pet Club practice finder referred to in the video if you are already viewing this video from our practice website, you can access the Sign Video link from the Contact us Page on our website.

More information

To find out more about this service including the equipment you need, and to view the terms, click on the Deaf BSL Service page on our website.

The new service is available from 8am – 6pm Monday to Friday, excluding Bank Holidays. Please note that this service may not cover all our opening hours, which you can check on our website.

To contact us now, using the new SignVideo service, click on the direct practice SignVideo link on our Contact Us page on the website.

The Cinnamon Trust is our charity of choice for 2020.

The charity provides support and peace of mind for elderly, hospitalised and terminally ill pet owners and their pets. The Trust’s primary objective is to respect and preserve the treasured relationship between owners and their pets.

What does The Cinnamon Trust do?

The Trust operates a national network of over 15,000 community service volunteers providing practical help when any aspect of day to day care poses a problem – for example, walking the dog for a housebound owner.

There is a national fostering service for pets whose owners face a spell in hospital – volunteers take pets into their own homes and care for them until owner and pet can be reunited.

The Trust also provides long term care for pets whose owners have died or moved to residential accommodation which will not accept pets.

When a pet is in the Trust’s care because the owner is in care, where possible the owner is kept in touch with visits or regular photos and letters.

How we can help The Cinnamon Trust?

In addition to the financial support that we can give through fundraising throughout the year, we all have the opportunity to make a positive difference for Cinnamon Trust by raising awareness of the work that they do throughout the UK.

The Trust is always on the lookout for volunteers who can help with dog walking or offering short term foster care for pets. Their website includes a map indicating the areas where they have the most urgent need for volunteer support. This is updated weekly.

The more volunteers they have the more people and pets they can help.

If you want to help, view the real time map and download a volunteer registration form.

The Cinnamon Trust regularly post heart-warming news and valuable information on their Facebook page, be sure to give them a like to stay updated.

They are also happy to accept personal donations via their Facebook page as Facebook does not not charge a fee for this service.

MiPet Cover has launched its new LifetimeFlex, 365 and WalkawayCover pet insurance policies.

These policies offer pet owners peace of mind that the costs of veterinary care are covered in the event of their pet’s unexpected illness or injuries.

The new range aims to help more pet owners find suitable cover for their cats and dogs at a price that suits their budget.

LifetimeFlex – Lifelong cover to suit your needs…and your budget

LifetimeFlex offers pet owners greater choice and flexibility when it comes to choosing suitable lifelong cover for their dogs and cats.

With vet fee cover ranging from £2,000 to £12,000, a choice of fixed excess amounts and a bundle of other great benefits, you can enjoy being in control of selecting a policy that suits both your needs and your budget.

365Flex – 12 months’ cover for new illnesses and injuries

You can choose from £2,500 and £5,000 vet fee cover amongst a range of other benefits in the new annual cover option, 365Flex.

The 365Flex annual policies offer 12 months of cover for new illnesses and injuries within the policy period. One thing to be aware of is that once the 12-month period is over, there will be no additional cover available and any conditions that came about during that time may not be covered elsewhere.

WalkawayCover – Free pet insurance for puppies and kittens

MiPet Cover understands the importance of supporting new pet owners during their puppy’s or kitten’s early days.

Curious kittens and boundless puppies can often find themselves returning to the vets sooner than our clients would imagine.

This is why WalkawayCover* was created; four weeks’ of free pet insurance offering you £500 of vet fee cover and additional exclusive benefits.

What’s more is if your new furry friend gets into a spot of bother and you need assistance with the costs, you have the option to top up your vet fee cover amount. Simply upgrade to a MiPet Cover LifetimeFlex or 365Flex policy within 72 hours of treatment commencing and they’ll help you with the vet bills.

We understand that your pets should be able to continue with their clinical care they need, no matter what.

Let’s get #morepetsinsured

We’re a nation of pet lovers. Let’s cover our best friends throughout all of their adventures. Let’s get #morepetsinsured.

To find out more and get a quote, please speak to reception, visit mipetcover.co.uk or call 0808 164 8000.

*About WalkawayCover: Kitten or puppy must be between 8 weeks and 1 year old and is subject to a CVS health check. WalkawayCover offers instant cover for illness with a 24 hours exclusion for accidents. Not all breeds of dog are eligible. WalkawayCover provides you and your new puppy or kitten four weeks of insurance, including up to £500 of free veterinary fee cover. Should you need to make a claim for an accident or illness during the four week period and need further veterinary fee cover, you have the choice to purchase a MiPet Cover LifetimeFlex or 365Flex policy to do so. This must be arranged within the first 72 hours of the treatment commencing or there will not be any additional cover available.

MiPet Cover is a trading name of CVS (UK) Limited which is an appointed representative of Insurance Factory Limited. Insurance Factory Limited is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales number 02982445. Registered office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. You can check this by visiting the Financial Services Register at www.fca.org.uk/register

MiPet Cover is on a mission.

They want to see more of the UK’s pets insured.

The Association of British Insurers (ABI) conducted some research this year and discovered that only 32% of dogs and 16% of cats currently have a pet insurance policy in place.

MiPet Cover knows that you love your best friends. They know that they mean the world to you. So they are sending out this message.

Let’s get #morepetsinsured.

There’s no NHS for pets

With no free national health service for our pets, it’s important we give them the opportunity to access the clinical veterinary care they deserve, exactly when they need it.

By having a pet insurance policy in place, you’ll have peace of mind that your veterinary fees are taken care of in the case of unexpected illness or injury.

• The average claim to treat a pet with diabetes for one year is £970.68 (based on 784 MiPet Cover claims submitted, August 2017-May 2019).
• Traffic accidents involving cats and dogs have resulted in owners claiming £1,771 on average (based on 83 MiPet Cover claims submitted, August 2017-May 2019).
• Cruciate ligament surgery claims average £2,143 (based on 33 MiPet Cover claims submitted, August 2017-May 2019).

The average claim paid out across all UK pet insurers throughout 2018 was a staggering £793 (source, ABI, 2019). Could you afford to pay your vet’s bills if your furry friend needed treatment?

Lifetime cover is best for your pets

Our veterinary people will always recommend that a lifetime policy is best for you and your pet.

These policies typically offer a far more comprehensive level of cover and a fixed veterinary fee amount that you can access when needed. This amount will be renewed each policy year, so long as you remain with the same provider, your premiums are paid up to date and you renew your cover every year.

Lifetime cover will ensure that your pet can receive lifelong treatment should they develop an ongoing condition such as diabetes or arthritis.

It might be a good idea to do some research on the illnesses and ailments your breed of dog or cat may be prone to so you can ensure you have the right amount of veterinary fee cover in place in the event of you needing to claim.

Are you still not convinced that pet insurance is right for you?

MiPet Cover makes it easy for their policyholders.

Did you know that…

• One in five MiPet Cover policyholders needed to make a claim for their cat or dog during 2018.
• MiPet Cover claims were turned around in an average of 4.1 days, meaning vets bills were paid quickly and easily.
• 95% of MiPet Cover claims were paid without quibble.

MiPet Cover pet insurance policies have been designed by vets. To see how their policies compare, please ask reception to request a quote for you today or visit the MiPet Cover page on our website.